October 15, 2021Membership Reinstatement Frequently asked questions Posted By : Blogs Team/ 0 comments / Under : Drafts After closing our doors at the beginning of the Covid 19 pandemic on 20th March 2020 we have carefully re-opened our leisure centres as and when we have been able to in line with the Public Health and HM Government guidelines. We have now opened a wide range of our facilities and activities and they are available for customers to access and enjoy. Why is my membership being reinstated? Wirral Leisure automatically suspended all Invigor8 memberships on 20th March 2020 and all up-front cash subscriptions were credited for the months that we were closed. Many Invigor8 Members have returned to our facilities throughout 2021 and we are now able to offer access to a ide variety of our facilities and activities across 11 sites to our suspended members. What facilities and activities are available? Full details regarding specific facilities and booking guidelines can be found here. Swimming pools, gyms, exercise classes, tennis courts, sportshalls and football pitches are available at Wirral Tennis Centre, West Kirby Concourse, Guinea Gap, Europa Pools Leisure Centre. These centres are open and accessible to walk in. The Swimming pools, gyms, exercise classes and football pitches at Oval and Leasowe Leisure Centres are operating a strict pre-book and pay procedure prior to arrival. Bookings can be made online or by telephone 0151 606 2010. When can I start booking and accessing facilities with my reinstated membership? All suspended Invigor8 membership accounts (suspended since 20th March 2020) will be reinstated from 20th October 2021 in line with membership agreements. Reinstated members will be able to access their accounts and make activity and facility bookings from Wednesday 20th October. How do I make a booking? Bookings can be made online or by telephone on 0151 606 2010. It is essential that you prebook for all activities at Oval Leisure Centre and Leasowe Leisure Centres. Exercise classes, Pitches and Courts need to be prebooked at all centres. When will my next direct debit be taken from my bank? Direct debit payments will be collected on 1st or 20th November depending on your original direct debit agreed date. If you are unsure of your original date please call us on 0151 606 2010. How do I know if I have a membership or not? If you had a membership active before March 20th and you have not contacted us or your bank to cancel, you will still have a membership on your account which will be reinstated on 20th October. You will also have received a letter from us in early October, posted to the address that was registered on our system. If you paid by direct debit, your direct debit will commence on the agreed date, if this was a cash membership paid in full upfront, the remaining months or days will be added to your account. If you cancelled your membership with us during lockdown or cancelled with your bank, you will not have a membership restarting on the 20th October. If you would like to set up a membership again, you can buy a membership online or by contacting our central team on 0151 606 2010. Can I suspend my account again? As per Invigor8 terms and conditions, Invigor8 memberships can be suspended for a period of up to 3 months on medical grounds. Suspension requests can be made by email to firstname.lastname@example.org and must include your name, account details, suspension request reason and evidence of the medical situation. If you cannot suspend your membership and would like to cancel, please follow the instructions in the How do I cancel my membership section below. How do I cancel my membership? As per Invigor8 terms and conditions, Invigor8 membership cancellation requests must be made in writing 10 working days prior to the direct debit due date. Cancellations can be sent by email to: email@example.com or by post to: Invigor8 Central Leisure Team, c/o West Kirby Concourse, Grange Road, West Kirby, Wirral CH48 4HX . Why was my account suspended whilst others were offered access? Since we began reopening our facilities in June 2020, members have had the option to request to unsuspend accounts individually in order to gain access to leisure centres. We have reopened leisure centres and facilities in phases and, for a period of time, limited facilities were offered with restrictions in place. During this time members were continuously suspended. We have now opened the majority of our facilities and activities with minimal restrictions and are therefore now able to reinstate all memberships from 20th October 2021 in line with original membership agreements. Do I need a new membership agreement? No, your original membership agreement is valid as long as your direct debit has never been cancelled at the bank. Where can I find the original terms and conditions? Membership Terms and Conditions can be found here: Invigor8 Membership Terms and Conditions (PDF 152kb) How do I manage my account? We now have a booking and payment system, Leisure Hub, which provides all customers with the opportunity to manage their accounts online including bookings, payments, memberships, subscriptions and cancellations. Detailed information and a step-by-step registration guide can be found on our website here. Need more help? If you have any further questions regarding your membership or direct debit don’t hesitate to contact our central Leisure Team on 0151 606 2010 or email firstname.lastname@example.org Telephone lines are open Mon – Thurs 9am – 7pm, Fri 9am – 5pm , Sat – Sun 9am – 3pm.