CUSTOMER UPDATE

26th May 2020

As the national lock down starts to ease, the council is working as quickly as possible to re-establish services that are permitted to reopen, including Golf courses. Speed cannot be our only consideration at this time.

The health, and the safety, of our communities, businesses and staff has to be our top priority during this process.

We are keeping watch on the infection rate in Wirral and across Merseyside to make sure anything we do does not contribute to raising it.  This means we have to make slow and steady decisions that are thought through.

Our staff may not be readily available to re-establish their service. Apart from the fact that we have some staff who are having to shield to keep themselves safe, a number of others have volunteered to work on priority services while their own areas were temporarily closed, such as the emergency food hub and resident helpline.

We can’t, and indeed we won’t, take a staff member away from a service supporting vulnerable people until we can ensure there is someone else to step in.

We are a public service – in fact we’re a collection wide ranging public services – we can’t operate in the same way as a private club or business.

We know many of you are keen to get back to those services you regularly use, we appreciate this, and we promise we are doing our best.

Thanks for your understanding